Device (Computer) Information

Device Care

Devices will be checked out to students through a system called Incident IQ. Students will have to sign a mobile device agreement as well as accepting the expectations of the 1:1 Handbook. The list below is from the 1:1 Handbook regarding how students are expected to care for their devices:

• The device should be stored in its case or on its side standing up.
• Never overpack or pile books or other objects on top of your device
• Never leave your device unattended.
• Keep food and drinks away from your device.
• ONLY use a lint-free microfiber or soft cotton cloth to clean your computer screen.
• Bathroom tissues or paper towels may scratch your screen.
• NEVER spray any cleaning chemicals directly on your device as they may cause damage.
• Keep your device charged.
• Keep track of your charger and keep it in the case when not in use.
• Never travel with your laptop open when moving, keep your device in the case.
• Take extra precautions to protect your device when it rains by preventing your case from becoming soaked.
• If someone ever threatens you for your device, give it to them and tell a staff member as soon as possible.
• Shut down your device when not in use.
• Plug and unplug cords from your device carefully; never pull or tug on the cord itself
• Do not place stickers or graffiti anywhere on the device
• Do not place your device on an uneven surface where it might fall
• Do not remove the protective case
• Do not hold your device by the screen
• Before closing the laptop lid, make sure nothing is on the keyboard
• Close the lid of your device gently to prevent damage to the screen and camera
• Do not expose your device to excessive heat or cold (do not leave it in a car or on the bus)
• Do not remove district labels from your device

Acceptable Use

"Acceptable Use" refers to which ways technology can or cannot be used in the classroom, whether the student is using their personal devices or those provided by the school system.  The official RCSS Acceptable Use PolicyLinks to an external site. provides definitions of terms related to internet safety for minors as required by law, and provides clear guidance about both student and staff responsibilities in regards to technology.  This policy is designed to keep our staff, students, and network safe for all to use for instructional purposes.  Please ensure that you have read and understand the policy.  Additional information about acceptable use and other topics related to internet and device use/safety can be found on the PowerUP Parent page on the RCSS Website Links to an external site.. 

Responsible Use

Your Device Is Intended For Schoolwork ONLY

• Use of the device must be consistent with the educational objective of the Richmond County School System.

• Only social networking sites assigned by your teacher should be accessed on the device.

• Only instructional games assigned by your teacher should be played on the device. All other games are restricted.

Login Information Should Be Protected

• Protect your username, password, and personal information.

• Only share your information with your parents/guardian.

• You are responsible for all content found on your device.

Use Your Device in a Responsible and Ethical Manner, Avoiding Inappropriate or Potentially Unsafe Content

• Your device is school property and is being monitored. School personnel have the right to inspect it and your files or electronic communications at any time.

• You are prohibited from accessing and engaging in threatening, racially offensive, abusive, defamatory, profane, sexually oriented, pornographic, or obscene material.

• You may only download files approved by your teacher.

• You should contact your teacher if you are having any problems with your device or if you notice inappropriate content that you did not add to your device.

• You should never damage your device in any way.

• You are expected to observe and respect copyright laws.

• You should never access anyone else’s account.

• You are prohibited from manipulating the hardware, software, or data.

• You are prohibited from transmitting computer viruses or malware.

• You are prohibited from hacking your device or the network.

• Be respectful in all of your electronic communications. Be polite.

• Cyberbullying will not be tolerated.

• Always get permission from your teacher and/or peers before photographing or recording them.

Frequently Asked Questions About Device Use

How can I get support or help with my device when I am at school?

• You can tell your teacher that you are having trouble. Also, your school's Technology Specialist or Media Specialist can help.
• If your device is broken or damaged, please report it immediately to your teacher.

If my device is not performing properly, are there any steps that I can try before asking for help?

• If your device is frozen or running slowly, you may need to restart. If it will not restart - hold the power key down for 10 seconds.
• If an application is not working, close the app and then try it again. You may need to restart.
• If you cannot connect to the Internet, check your wireless connection and rejoin the network if needed. You may also need to restart.
• If none of these troubleshooting tips work, please report the problem to your teacher.

Can I listen to music or watch movies on my device?

• Listening to music or viewing movies from a streaming website on your device is allowed if it supports academic instruction. Media content should never be downloaded on your device without permission from your teacher.

Where do I save my schoolwork?

• You have access to Microsoft OneDrive to save your files. Remember, if you save files to your desktop, they may be lost so you want to save them in OneDrive.

If my Internet is out at home, where do I save my schoolwork?

• You should have a One Drive folder on your device. You can save a copy in it. You may also want to save to a USB Flash Drive.
• Ask your teacher about downloading offline versions of your online textbooks (if applicable).

Are there any resources to help me with using my device?

• Yes, go to www.rcboe.org - click on Students - 1:1 and you will find information and resources.

What is Optional Insurance?

• Option Insurance covers the student device’s accidental damage, cracked screen, liquid submersion, Loss, theft, fire, flood, etc
• Optional Insurance does not cover charging adapters or device bags.
• A student without optional insurance will be assessed a device fee based on the event.

What will cause a student to receive a fee assessment?

• A student without Optional insurance to cover a damaged, lost, or stolen device.
• Lost or replacement of a charging adapter.
• Lost or replacement of a device bag.

What do I do if my device is accidentally damaged?

• Report issues with your device right away to your teacher or to your School Media Specialist

What do I do if my device is lost or stolen?

• A loss or stolen device requires a police report regardless if the event occurred on school property or off-school property.
• In the event of loss or theft during the school day, you should report it to your teacher, Media Specialist, or Administrator right away. The school staff will file a missing device report.
• In the event of loss or theft outside of school property, you should let your parent/guardian know right away. The parent/guardian is to notify the authority and obtain a police report in the jurisdiction at the time of the loss or theft, and then notify your teacher, Media Specialist, or Administrator as soon as possible.

I lost my charging adapter. How can I receive a new one?

• Do not purchase a charger from Amazon or another location, as they damage the device. See your school Media Specialist for assistance.

Will I be charged for losing my charging adapter?

• Yes, the cost to replace a device charging adapter is $25.