Technology Support

Device Support

At times the device your child receives my present technical challenges for parents and students. The Richmond County School System is dedicated to making sure all district issued devices are working properly. Prior to contacting Technical Support, refer to this Technical Self-Help document to try to resolve any issues on your own Links to an external site..

The Information Technology Department provides technical support assistance using the following options:

• Contact your school with your issue(s)
• Call the IT Helpline at (706) 826-1103
• Email IT Support Services at ithelpdesk@boe.richmond.k12.ga.us 

When reporting the issue, be sure to share all information about the technical issue you are having. Include student name, school and issue specifics. 

---

Instructional Software Support

Instructional Software, including online textbooks, is accessed through the student's ClassLink/Launchpad account. Classlink is a single sign-on software, allowing the user to login to the platform and access all software on their dashboard without having to login to each piece of software.

The login format for ClassLink/Launchpad is lastname.firstnamemiddleyinitial@student.rck12.net
(ex: Doe.JohnA@student.rck12.net) 

Report issues with all instructional software to your teacher.

Click NEXT below to read more about Canvas Support.