Canvas Support
For support with Canvas, RCSS employees can utilize Canvas Tier I Support 24/7 via the options listed below:
If additional support is needed after contacting Canvas Tier I Support, please record your case number and send an email to the Richmond County Instructional Technology Specialists Team. Please include your case number, a description of the question or issue you are facing, a link to your Canvas course, and any additional documentation to help investigate the issue including screenshots or screen recordings.
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Several external apps have already been integrated with Canvas, including those listed below. If you do not see an app that you would like integrated contact a Teaching and Learning content coordinator or the Instructional Technology & Media coordinator to inquire. This list will be updated as more apps are integrated. |
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For All
Attendance
Badgr
Brittanica
Discovery Education
Flocabulary
Google
Office 365
MyVRSpot
Nearpod
Pear Deck
Teams
You Tube
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For Specific Groups
Defined Learning (Stem Teachers Only, in process)
Edgenuity - Gr9-12
Revision Assistant - GR 6-12
Test Out - Cyber
TurnItIn - Gr9-12
USA TestPrep - Gr9-12
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Various forms of help are available through the Canvas platform by selecting the HELP icon in the global navigation menu. You can also receive additional help through the Instructional Technology & Media team. Information is below on all ways you can seek help with Canvas questions. Students can get help via Canvas Guides and the Canvas Community.